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  • Itinerary search questions

    • What's an itinerary search?


      The itinerary search allows you to plan an itinerary from a starting point and an arrival point according to time criteria (date, time) in order to obtain the details of that journey. This itinerary can be planned by consulting a map or engine, by avoiding or preferring modes of transport(bus, coach, train, bike), types of journey (the quickest, the one with the fewest connections, focus on walking) while including important information such as traffic disruptions.

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    • How do I run an itinerary search?

      To run an itinerary search, select the Itinerary" section or "Search an itinerary" tab on the site's home page.
      Enter a starting address (address, town, stop, points of interest) and an arrival address (address, town, stop, points of interest), the preferred day and time for your search.
      To use the advanced search and choose the means of transport taken and type of journey required, click on "More options".
      Once the fields have been completed, run your search.

      The result of the search is displayed in the form of a list of solutions corresponding to search criteria.
      From these results, select your preferred solution and discover the details of your itinerary by specifying the journey time, directions taken, waiting times and possibility of displaying your itinerary on a map.

      Feel free to print out the details of the itinerary, modify your search or run another search.

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    • Which modes of transport are available?

      The Comment JV website allows you to calculate your itineraries according to the following transport means:
      - Bus, coach
      - Train
      - Aircraft
      - Boat
      - Bike
      - Carpooling
      - Private car to a stop
      - Transport on demand

      By default, all transport means are taken into account to calculate the itinerary. You can choose to deselect one or several transport means in the advanced search.
      Please note: In this case, certain itinerary possibilities will not be proposed.

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    • How can I change my search settings?

      You can choose to change the search settings to calculate your itinerary:
      - Transport means taken
      - Types of journey
      - Walking speed

      By default, all transport means are taken into account to calculate the itinerary. You can choose to deselect one or several means of transport.
      By default, the quickest" type of journey is selected to run a search. The calculator proposes 3 types of journey:
      - The quickest: focuses on itineraries arriving as close as possible to the requested time.
      - Least walking: focuses on itineraries with the least walking involved.
      - Fewest connections: focuses on itineraries with the fewest connections.
      - Prefer walking: focuses on itineraries with walking sections.

      You can also modify the walking speed depending on your habits and possibilities by selecting or deselecting "You walk slowly".
      All these settings will be taken into account to calculate the itinerary and appropriate solutions will be put forward.

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    • What geographic perimeter is covered for an itinerary search?

      The itinerary search is possible throughout the Poitou-Charentes Region as well as from the main stations of large French cities (Bordeaux, Lyon, Paris).
      To know transport networks covered by the Comment JV website, consult the Partner networks" section.

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    • What does the CO2 equivalent mean and how is it calculated?

      The Comment JV Itinerary Calculator calculates CO2 emissions of your itinerary to further awareness of its environmental impact. CO2 production is calculated on distances travelled and the average CO2 production factor per transport means.

      CGE: Carbon gram equivalent.

      (TGV - high speed - train: 2.5 CGE*/km; Train: 37.4 CGE/km, Tramway 61.3 CGE/km, Bus: 101.7 CGE/km; Coach 101.7 CGE/km; Busway: 105.3 CGE/km; Minibus: 128.1 CGE/km; Car: 183.5 CGE/km; Aircraft: 311.9 CGE/km)
      These coefficients are issued by the ADEME.
      Source: www.ademe.fr (opening in a new window)

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    • What is transport on demand?

      Transport on demand (TOD) is a public transport means belonging to the family of services.
      Its specificity lies in the fact that vehicles do not necessarily take fixed scheduled lines and do not follow a precise timetable. This service requires prior reservation by passengers.

      Transport on demand can be adapted to and be for the sole use of specific subscribers, such as people with reduced mobility.

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    • What is carpooling?

      Carpooling is the joint and organised use of a vehicle by a non-professional driver and one or several passengers to do the same journey together.
      Comment JV proposes carpooling solutions when they correspond to your search criteria on the covoiturage.poitou-charentes.fr website.

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  • Timetable search questions

    • What's a timetable search?

      The timetable search finds times at a stop, the timetable of a line or of a train together with important information such as disruptions.

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    • How do I run a search for the timetable of a specific stop?

      To find times at a stop, select the "Times" section or the "timetable search for a specific stop" tab on the website's home page.
      Select your network, the line, its direction and stop on the required date.
      The result is displayed in the form of a timetable for that specific stop.

      Don't hesitate to print out the timetable, modify your search or run a new search.

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    • How do I run a search for the timetable of a specific line?

      To find times at a stop, select the "Times" section or "time search for a specific line" tab on the website's home page.
      Successively select your network, the line and the direction on the required date.
      The result is displayed in the form of a timetable listing all the stops for that line.

      Don't hesitate to print out the timetable, modify your search or run a new search.

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    • How do I run a search for the timetable of a specific train??

      To find train times, select the "Times" section or "train timetable" tab on the website's home page.
      Select your departure and arrival station in the drop-down lists on the required date.
      The result is displayed in the form of a timetable.

      Feel free to print out the timetable, modify your search or run a new search.

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  • Traffic information questions

    • What is traffic info?

      The traffic info" section allows you to consult information on known and forecast disruptions throughout the partner networks of the Comment JV website.

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    • How can I be informed of traffic forecasts?

      From the traffic info" section, select the network and/or date that interests you to find out traffic forecasts for your journeys.
      The information presented on Comment JV is not updated in real time. It reports disruptions known at least 48 hours in advance.

      In practice, traffic information is displayed on the itinerary or timetable search results when disruptions are scheduled.
      You can also subscribe to the RSS feed of your favourite network or be warned of disruptions on a precise itinerary or line by clicking "Create and alert", available from these sections.

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    • What is the RSS feed?

      The RSS feed collects updates of a website without having to connect to it. The feed usually includes the title of the information, the summary and a link to the complete page to be consulted online. This system alerts you permanently to the information that interests you.

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    • How do I subscribe to the RSS feed?

      To read the Comment JV news feed, it is necessary to use a reader. You can use an online reader such as iGoogle, MyYahoo, etc. which will display the content on a customised web page. If not, it is possible to read the feed via your browser (e.g. Internet Explorer 7, Mozilla Firefox...) or your messaging system (Outlook, Mozilla Thunderbird or Mail).


      To subscribe to the Comment JV website, just click on the Subscribe to the RSS feed link.

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  • Questions about the local search

    • What is a local search?

      The local search allows you to discover services nearby an address, town, village, stop or public place on an interactive map. It is possible to display specific places using the caption under the map (administrative offices, cultural locations) and run an itinerary search to or from those points.

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    • How do I run a local search?

      Enter an address, town, village, stop or location in the field and run your search.
      You can also directly move over the interactive map using the scroll on the wheel allowing you to zoom in and out on precise points on the map.
      The search result is displayed on the map using a circle targeting the result and a caption on the right listing all stops in the vicinity of the searched point.

      Feel free to move over the map, run an itinerary search to or from a selected point and find timetables.

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  • User account questions

    • How do I create my account on Comment JV?

      The user account makes it easy for you to search by saving addresses, towns and villages, stops, lines and locations among your favourites. It also allows you to create alerts on your favourite itineraries and receive information on disruptions announced by email.

      To create your account, just click on My account" and fill in the registration form.
      You will receive an email to activate your account and benefit from a wide range of advantages.

      This account may be modified or deleted at any time.

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    • How do I modify my personal contact details?

      To modify your personal details - email and password - just log into your user account. Select the Contact details" tab and click "Modify".

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    • Is my personal information kept?

      Comment JV undertakes to secure personal information and keep it strictly confidential. The data collected are neither sold nor given free of charge to third parties. This website has been filed with the Commission Nationale de l'Informatique et des Libertés. In accordance with articles 39 and 40 of Act n°78-17, amended by Act 2044-801, you have a right of access, modification, rectification and deletion of your personal data, at any time, by writing to: adresse@nomdedomaine.fr . You can register addresses, stops, towns and villages, lines or locations in your favourites.

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    • How do I save a favourite?

      To safeguard these points, you simply need a user account, log in and click on "Add to favourites" from the details of the itinerary and timetable. Once registered, you can delete this favourite from your list by accessing your user account in the "Favourites" tab.

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    • When should I use my favourite?

      Once logged in, use your favourites for your itinerary and timetable searches. In the "Start" and "Arrival" fields, select the required favourite from the drop-down list.

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    • How do I save an alert?

      You can create alerts on your favourite itineraries and lines to be directly warned of disruptions by email.

      To create these alerts, you simply need to have a user account, log into it and click on "Create an alert" from the details of the itinerary and timetable. Once registered, you can delete this alert from your list by accessing your user account in the "My alerts" tab.

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    • How do I delete my account?

      To delete your user account, just log into the account and select the "Contact details" tab. The "Delete" function will delete your account definitively.

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  • Questions about practical aspects of Comment JV

    • How do I navigate on the Comment JV website?

      Browse through the different sections of the site, using the tabs, search engine and browser menu at the top of the page:
      - Select the itinerary search to calculate an itinerary and obtain the journey details.
      - Select the time search to obtain times at a stop, of a line or train.
      - Select maps to discover your network and its range of services.
      - Select mobility services to obtain information on services available.

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    • What services are available?

      Comment JV offers the following services:
      - The itinerary search
      - The timetable search
      - The local search
      - Network maps and prices
      - The creation of a personal my account" space
      - Information on the state of traffic
      - Information on mobility services available in the region

      It is with you every step of the way.
      Feel free to find Comment JV on your mobile www.sitewebmobile.fr

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    • How do I use the mobile version of the Comment JV website?

      It's easy and simple!

      A genuine adaptation of the website, the mobile site is available on all platforms and accessible from any mobile browser. If you want to log into Comment JV from your mobile, you will be automatically redirected to the mobile version of the site.


      This version of the site adapts to the ergonomic requirements of platforms and highlights key functions to satisfy the needs of users who are on the move.
      This service follows you throughout your journey to:
      - Calculate and choose a public transport itinerary
      - Be guided step-by-step through your journey from your starting point to your arrival point
      - Find your stopping points and addresses saved in your personal account: my account"
      - Check the times of next services at selected stops
      - Check ongoing or future disruptions on the network in the "traffic info" section
      - Know and stay informed about services available on the Poitou-Charentes regional network(s).

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    • If there is a problem, how do I contact the customer department?

      If you encounter any difficulties on the Comment JV site or want to obtain answers to specific questions, please contact the customer service team using the Contact us" form. You will be sent a full answer within a few days.

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